Frequently Asked Questions
- Is my contact information kept private?
YES! All personal information is stored in our secure database for our information. It will never be displayed on the website. - Can I make changes to my listing(s)?
YES! You can contact us on sales@exclusivetimeonline.co.uk or tel: FREEPHONE 0800 198 6655 to make changes to your listing(s) 24 hours a day, 7 days a week. Or Alternatively login into your account and make the changes yourself. - What is a Floating Week?
A Floating Week may be used any time during the season (High, Medium or Low) based on a resort's availability. - What is the difference between the seasons?
The difference in season indicates the popularity of any particular resort at that time. The most sought-after weeks are rated as high season and the less popular weeks are rated as medium or low season weeks. - How long will it take to confirm my rental
Dependant on the type of week and resort in question rentals may take anything from 24 hours to 3 weeks. Please bear this in mind when requesting a rental / exchange, especially in high season, to allow us enough time to confirm your booking. - Who can I speak to for help?
If you ever have any problems with our site, please either use the contact us form, or send an email to support@exclusivetimeonline.co.uk or call FREEPHONE 0800 198 6655. - How do I know which dates a specific week number corresponds to?
Click here to access a calendar which will show you what date a certain week number is.